Why did Erie FCU change its Online Banking?
We upgraded our online banking system as part of our ongoing effort to provide account holders with state of the art banking functionality, convenience, and security. The new online banking system offers robust online banking functionality on all of your devices, and enables you to bank anytime, anywhere.
When did upgrade take effect?
The online banking upgrade took place October 14, 2015.
Should I update my contact information?
YES. It’s important that you either update or validate your contact information in order to enable you to log into online banking. You can update your contact information online, by phone, in-branch, secure email or fax.
Can I access my e-statement history?
YES. You have access to up to 13 months of e-statements. To subscribe to paperless e-statements, you can do so through Online Banking by selecting the EZ e-Statements menu option or call us at (814) 825-2436.
Is there an online resource for help?
YES. There is a "help" button available in the menu.
Are there minimum browser requirements for online banking?
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible. To check your current browser compatibility setup, click here.
Can I use this on my phone/tablet?
YES. Our Online Banking will provide you the ability to bank anytime, anywhere, from any device—conveniently and securely. Most notably, your username and password will be the same no matter which device you access EZ Money Manager from. You can download the app on any Android® or Apple® device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android® or Apple®, you can always access online banking via your HTML5-compatible mobile browser.
What is a unified experience?
A unified experience simply means that the look and feel of your online banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.
How long are secure access codes valid for?
Your Security Access Code (SAC) will be valid for 45 minutes after it has been requested.
Do I have to get a Secure Access Code (SAC) every time I login?
NO. There are some possible scenarios where you will be asked to enter a Security Access Code. This security mechanism authenticates each browser and device that a user uses. If the user switches between browsers on the same computer or deletes cookies after each logout the system will ask for a Security Access Code again. The system will also periodically request a new Secure Access Code to ensure your ongoing security.
Will my username/password be the same?
Your username will be the same but your password will not. It will need to be set on the first login after verification with a Security Access Code. Passwords will expire and need to be reset once every 90 days.
Will I have a different username/password for when I login through a web browser vs. using one of the mobile apps?
NO. With online banking, you use the same username/password combination no matter what device you are using. The look and feel is consistent no matter which device/platform you are using.
Where are the EZ Alerts that I had setup?
We are working with our new provider to enhance their alert offerings. In the meantime, our previous EZ Alert system will continue to run. Additions, edits, and deletions can be processed through our Support Center or at any of our 9 branch locations. You can also send a secure message through the new EZ Money Manager asking for changes to your existing alerts.
Can account preferences be changed?
YES. By selecting 'edit' on the Account Summary page or by selecting 'Settings Account Preferences' will take you to a page where you can add/edit nickname(s) and define an order to your accounts. You can number them smallest to largest to define the order.