Who is MAE?
MAE is Erie FCU's Member Assistance Expert Chatbot - a virtual assistant that is available in the chat feature on our website. When you select to use our chatbot (within the chat feature on our website) you can type your question and MAE will search for an answer and respond in the chat box. MAE is available to help you 24/7.
Click the "Let's Chat" icon in the bottom right hand side of your screen to start a conversation with MAE!
Can MAE help me with my account?
MAE can help with general questions and help you navigate our website to locate the information you may need. For specific inquiries, on your account please reach out to our Member Support Team via (phone, live chat or email) during our normal hours of operation.
When are live Erie FCU representatives available?
If you'd like to chat with an Erie FCU live representative, you can do so through our live chat, via phone at (814) 825-2436, option #2 during normal business hours or by email for after hours.
How does MAE work?
MAE is an AI virtual assistant who is always learning how to provide you with the best answer for your questions. MAE can answer general questions about products and services, location information, and more 24/7 through chat or phone!
Here are some sample questions you can ask MAE:
- "How do I become an Erie FCU member?"
- "What are your current Certificate Rates?"
- "How do I apply for a loan?"
- "Does Erie FCU have a free checking account?"
MAE learns more about the information you want each time you ask a new question, so you can always try rephrasing your question to get the answers you need.
If MAE cannot answer your question or request, you'll be asked if you would like to speak to an agent and will then be transferred to the Erie FCU Member Support Center.
