Erie FCU's CEO, Brian Waugaman
Moving Forward Together
Dear Members,
With the changing climate and transition to winter months, there are concerns surrounding increased cases of COVID-19 both here in Erie and across the country. You should know that Erie Federal Credit Union has taken, and will continue to take, necessary and proactive actions to ensure the ongoing health and safety of our staff, members and the communities in which we serve. We are prepared to handle the challenges that may lie ahead and are working diligently to provide uninterrupted service to you. In addition to our up-to-date business continuity and recovery plans, we also have many online resources available to ensure that your banking experience is as convenient and as safe as possible.
From the onset of the COVID-19 pandemic, Erie FCU quickly responded with increased informational communications to members to ensure you had the information you needed to keep you informed of this rapidly evolving situation, financial relief options, safe banking measures and subsequent operational changes that impacted service delivery channels.
As we enter the winter months, we are monitoring the COVID-19 situation closely and will be providing important updates accordingly via our website and social media outlets. Please remain informed and be sure to check back frequently.
In relation to branch operations, please know that we have taken every precaution necessary to comply with all local, state and federal health authority directives in order to offer the safest banking experience possible. Our staff are required to wear masks, practice social distancing and sanitize surfaces on a regular schedule. We will continue to follow these safety guidelines throughout the coming months and strongly encourage you to stay safe and do the same. In the event that a branch location is forced to close for any reason, we will be sure to communicate more details with you via our website and social media channels. We strongly urge you to consider utilizing our convenient remote service offerings during this time as an alternative solution:
- EZ Money Manager (EZMM) Online Banking
- EZ Money Manager Mobile Banking
- Remote Check Deposit (EZMM Mobile Banking Only)
- EZ Bill Pay (EZMM Online & Mobile Banking)
- EZ Phone Telephone Banking
- Branch Drive-Thru
- ATM
- Debit Card
- Credit Card
- Samsung/Apple Pay for both Debit and Credit
- Checks
- Support Center*
* Please note: Erie FCU’s Support Center is experiencing higher than normal call volumes and increased wait times are expected.
Throughout these unprecedented times, I am honored and proud of the accomplishments of the Erie FCU team and volunteers. We have made significant advancements over the past several months and we are excited for what is on the horizon. Now is a very exciting time to be a member of Erie FCU and we look forward to continuing our service to you and your family for many years to come.
The health and well-being of our employees, members and community is of paramount concern to Erie Federal Credit Union. We will do all we can to support our community’s mitigation efforts to contain the spread of this virus. Even if further limitations are necessary in the future, we will continue our mission to responsibly deliver financial solutions that meet the needs of our community and provide you the best banking experience possible.
We remain committed to keeping you informed. Please visit our website and follow us on Facebook, Twitter and Instagram for ongoing updates.
Thank you for your continued patience and flexibility as we navigate these challenging times.
Sincerely,
Brian J. Waugaman, CEO
Erie Federal Credit Union
