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Erie FCU’s COVID-19 situation updates

Mar. 18, 2020
20 Landing Page Header Covid 19

FTC Warns Businesses of Seven COVID-19 Scams 

March 27, 2020

The Federal Trade Commission last week published warnings to consumers about Coronavirus (COVID-19) scams. This week the FTC published a warning to businesses about Coronavirus-related scams. The FTC warns, businesses are at risk, too. They caution businesses to keep their guard up against these seven B2B scams that try to exploit companies’ concerns about COVID-19. 

  1. Public Health Scams
  2. Government Check Scams 
  3. Business Email Scams 
  4. Information Technology Scams 
  5. Supply Scams 
  6. Robocall Scams 
  7. Data Scams 

Learn more


Erie FCU, We're Here for You and Your Business!

March 26, 2020

If you are a small business that has been impacted by COVID-19 and have 100 or fewer full-time employees you may be eligible to apply for working capital financing through the COVID-19 Working Capital Access (CWCA) program.  Click the link below to see if your business qualifies.

Learn more


Don't Wait in Line

March 25, 2020

We’re here for you! Our drive-thrus are open and ready to serve you. We apologize for longer lines at our East 38th Street location. Please consider using our nearby drive-thrus located at our Buffalo Road and Glenwood branch offices. Other drive-thru options include our Zuck Road and Bayfront branch locations. Thank you for your patience!

Locations: www.eriefcu.org/locations


Social Security Benefit Suspension & other Scams

March 24, 2020 

The Social Security Administration is warning beneficiaries that unscrupulous people are trying to take advantage of seniors during this pandemic: Inspector General Warns Public About New Social Security Benefit Suspension Scam.

A few crucial reminders on Social Security:

  • Social Security is continuing benefit payments even though offices are closed.
  • Any communication you receive (U.S. mail, email, phone calls, etc) indicating that your benefits are under threat because of coronavirus is a scam!
  • Please report any such communications to Social Security: Report Social Security Scams.

Other Tips on how to keep yourself safe from fraud during the coronavirus pandemic:

If you think you've been the victim of fraud, contact the National Center for Disaster Fraud Hotline at 866-720-5721 or via email at disaster@leo.gov

Courtesy of Congressman Mike Kelly - Serving the 16th Congressional District of PA  


**Mastercard Skip-A-Pay announced!

March 23, 2020

Erie FCU is offering a bit of relief to members whose finances are being affected by events surrounding the coronavirus (COVID-19) situation.  April 1 thru May 31, 2020, members will be given the option to automatically skip their Erie FCU Mastercard payments.  Just our way to help lessen the financial impact to you and your family.  

Learn more about our Mastercard program

Erie FCU, We are here for you!

There isn't a fee for Skip-A-Pay but finance charges will accrue. Members can choose to not skip payment and can simply make their payment as usual. A late fee will not be accessed, if a member decides to skip payment.


Special Notice to members with Erie FCU Loans

March 20, 2020

As of April 1, 2020, all Non-Real Estate Consumer Loan payments will be deferred for one month. No payments will be required for the month of April 2020.  All payments will be automatically deferred with the exception of:

  • Payments you have initiated through another financial institution
  • Payments you have scheduled through EZ Money Manager Online Banking
  • Payments you have set up through Bill Pay.

You may choose to stop exception payments scheduled from April 1, 2020 through April 30, 2020.

Interest will continue to accrue during this time.  You may choose to make your normally scheduled payment. Regular payments will automatically resume with the first scheduled payment in May 2020.

Please contact us by secure email at memberservices@eriefcu.org by calling (814) 825-2436 with any questions or concerns.


Access to all Erie FCU branch lobbies is now closed until further notice.

Effective Friday, March 20, 2020

If you have any questions or are in need of assistance, please feel free to reach out to our Support Center at (814) 825-2436.  Thank you for your patience.

Covid 19 Updates

A Message from Erie FCU CEO regarding COVID-19 (Novel Coronavirus)

Effective Thursday, March 19, 2020

Dear Members,

As the COVID-19 coronavirus continues to spread world-wide and within the United States, Erie Federal Credit Union is taking proactive steps to ensure the health and well-being of our staff, members and the communities in which we serve.

Operational Changes  

Erie FCU’s top priority is to ensure that we are able to provide safe and continued service to you, our members.  Our teams continue to monitor developments surrounding the COVID-19 outbreak and are following guidelines and recommendations from federal, state and local health organizations, including the Center for Disease Control and Prevention (CDC), concerning efforts to limit the spread of Coronavirus, COVID-19.

Social distancing and limited face-to-face interaction is strongly encouraged at this time. Therefore, Erie Federal Credit Union is taking several additional steps to protect our staff, members and community from the spread of Coronavirus, COVID-19; while remaining accessible for members to complete necessary financial transactions.

EFFECTIVE THURSDAY, MARCH 19, 2020, ALL ERIE FCU LOBBY ACCESS WILL BE BY APPOINTMENT ONLY. 

All drive-thru facilities will continue to operate during normal business hours.

Locations without drive-thru facilities (Walmart, State Street, West 32nd Street) will be temporarily closed until further notice.  ATM service at these locations will continue to be provided.

Available Banking Options

* Please note:  Erie FCU’s Support Center is experiencing higher than normal call volumes and increased wait times are expected.

We strongly encourage opening new memberships or applying for loans online to help further limit face-to-face interaction.  For guidance or additional assistance through this process, please contact our Support Center or visit www.eriefcu.org to schedule an appointment online.  We understand there may be some circumstances where we need to meet in order to complete a transaction.  We will be handling these situations as they arise.

As stated, the health and well-being of our employees, members and community is of paramount concern to Erie Federal Credit Union.   We will continue to monitor this situation closely and provide updates to members should we anticipate any further disruption in service.

We are committed to keeping you informed.  Please visit our website and follow us on Facebook, Twitter and Instagram for ongoing updates.

Thank you for your patience and flexibility as we navigate these unprecedented times.


Sincerely,

Brian J. Waugaman, CEO

Erie Federal Credit Union


Protect yourself from COVID-19 Fraud

Fraudsters are leveraging fears over the coronavirus as an opportunity to scam financial institutions and consumers. Credit unions are taking steps to warn and protect their members.

In response to these fraudsters’ attempts, WHO and CDC have issued alert warnings to consumers to be on the lookout for individuals posing as the organizations.

  • One of the phony maps fraudsters use is Corona-Virus-Map.com, according to PaymentSource. This website claims to provide an up-to-date coronavirus map similar to another map from Johns Hopkins University.  
  • The malicious website produces a map that nearly matches the university’s graphics. The fraudulent map contains software that steals usernames, passwords, credit card numbers, and other data stored in the user’s browser.
  • The Corona-Virus-Map.com Trojan is distributed through infected email attachments, malicious online ads, social engineering, and software vulnerabilities, according to PCRisk.com.
  • Fraudsters also target consumers through a more common tactic: phishing email attacks.
  • Phishing emails will use the virus as a lure in the subject line. The email’s text may contain false news about the COVID-19.
  • Some emails claim to be from CDC or WHO, and others offer a link to coronavirus map of the recipient’s neighborhood, or an update on how many people have been infected. The emails attempt to trick users into entering personal information or clicking on a link that will download malware on user’s computer.

Learn more: Coronavirus Scams  (3/16/2020)

Erie FCU will NEVER call you or send you an email asking for your account information, online usernames, passwords or ask for information regarding your credit or debit cards.  Your personal and financial safety is our top priority.


Coronavirus (COVID-19) Facts

(3/16/2020)

The best way to prevent illness is to avoid being exposed to this virus.

How does the virus spread? The virus is thought to spread mainly from person-to-person.  

  • Through respiratory droplets produced when an infected person coughs or sneezes.
  • Between people who are in close contact with one another (within about 6 feet), such as touching or shaking hands, and then touching eyes, nose or mouth.
  • Touching an object or surface with the virus on it and then touching eyes, nose or mouth.

COVID-19 Symptoms (symptoms may appear anywhere from 2 – 14 days after exposure)

  • Shortness of Breath
  • Fever (100.4¡F/38¡)
  • Cough
  • Fatigue
  • Joint/Body Aches  

What to do if you feel sick and/or have COVID-19 symptoms?

  • Call ahead before you go to your Doctor’s office or emergency room.
  • Tell Doctor about any recent travel and your symptoms.
  • Avoid contact with others, including pets (until more information is known about the COVID-19 virus)
  • Do not travel while sick.
  • If you think you may have contracted COVID-19: contact your doctor for instructions or call the Pennsylvania Department of Health by phone at:  877-PA-HEALTH

Preventative Measures  

  • IF YOU ARE SICK, STAY HOME
  • Cover coughs or sneezes with your elbow.  Do not use your hands!
  • Wash hands often with soap and water for at least 20 seconds.  Use an alcohol-based hand sanitizer if soap and water are not available.
  • Clean surfaces frequently, such as countertops, light switches, cell phones and other frequently touched areas.

For additional steps to help protect yourself and others visit the CDC’s official website.

What is Coronavirus COVID-19?

 


Erie FCU’s COVID-19 Preparedness Notification

(3/13/2020)

As coronavirus, COVID-19, continues to spread world-wide and within the United States, more organizations, like Erie Federal Credit Union, are taking proactive steps to ensure the health and well-being of their employees, customers and communities.  We want to ensure our members are aware of our organizations preparedness efforts in order to guard against the spread of the infectious disease.

Erie FCU’s top priority is to ensure that we are able to provide safe and continued service to you, our members.  To that end, with our Business Continuity and Pandemic Preparedness Plans in place, our business continuity and leadership teams continue to meet regularly to review, revise and enact portions of our plans as deemed necessary based on information available from various health organizations.

While it is impossible for anyone to predict the spread of COVID-19 and fully understand its impact, it does not change our focus on continuing to serve you.  Our goal is to prevent any service disruptions as a result of the COVID-19 outbreak.  These efforts include remote access capabilities, alternate work locations for employees and continuity plans for critical operations.

We strongly encourage you to consider Erie FCU’s digital tools and other available resources for self-service banking and 24/7 account access.  You can access your accounts online at www.eriefcu.org or by using the Erie FCU EZ Money Manager mobile app at your convenience.  You can view and process transactions, check balances, find an ATM and more.

If you haven’t enrolled in online access, it only takes a few minutes.  Enroll now.

As stated, the health and well-being of our employees, members and community is of paramount concern to Erie Federal Credit Union.   We will continue to monitor the situation closely and evaluate additional measures in support of our communities’ efforts to contain the spread of COVID-19.  In addition, we continue to provide employees with regular COVID-19 updates and health and wellness information, including prevention tips, from the Centers for Disease Control and Prevention.

Thank you for your continued trust in Erie Federal Credit Union.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at www.cdc.gov