ErieFCU.org

Frequently Asked Questions

General

Activation & Installation

Support


Q. How do I sign up for EZ Mobile?

Click on the EZ Mobile link with EZ Money Manager. You will be guided through steps to authenticate your Erie FCU account ownership and register your cellular phone or device for the services offered by the credit union.

Q. Do I need a text message or data plan?

Yes, a text messaging and/or data plan is needed, as “pay-as-you-go” data usage can become expensive without them. Check with your wireless carrier for more information.

Q. How do I know my phone is Internet capable?

If you have a MiniBrowser, MicroBrowser, or Wireless Web on your phone’s main menu, then it is Internet capable. Contact your mobile phone carrier to confirm that your phone is Internet capable and that the service is activated.

Q. Which modes are supported on my phone?

Mobile Browser is supported on most phones with a web browser (minimum WAP 2.0) that supports cookies. The downloadable application is supported for certain devices, such as many of the smart phone platforms. If you have a supported device, a link is provided to download the application. If your phone does not have an application, you can still use the mobile browser access.

Q. What access modes are available?

Mobile Banking Browser – access via mobile web browser (WAP 2.0 or higher and cookies-enabled support required).

Mobile Banking Downloadable Application – for supported device types only, access via a downloadable application that you install on your phone for a richer user interface. If your phone is supported, a link will be provided to download the application.

Q. How do I access EZ Mobile using my phone's browser?

After successful activation, your phone will receive a text message with your Mobile Banking URL.

Q. Does Erie Federal Credit Union charge a fee for EZ Mobile?

No, we do not charge a fee, but your mobile service provider may charge you to use the Internet and SMS alert messages. Please refer to your individual phone plan for more information.

Q. Does my carrier charge for EZ Mobile?

In order to access EZ Mobile via the internet on your mobile device, you will need to make sure you have data access through your carrier. This may require you to purchase additional services through your carrier.

Q. Which mobile devices are supported for EZ Mobile?

EZ Mobile can be accessed from most any Internet capable mobile phone, PalmOne OS device, Apple iPhone or Pocket PC. The device itself must be able to access the Internet.

Q. Which wireless carriers are supported?

We support all the major US wireless phone carriers, as well as several regional carriers. If your carrier is not listed when you enroll, select 'Other' and try the EZ Mobile web browser option, or check back later, as new carriers are added periodically.

Q. Will I receive unsolicited text messages?

No, you will not receive unsolicited Erie FCU text messages. You will only receive messages when you specifically request them.

Q. What is WAP?

Wireless Application Protocol (WAP) is an open international standard for application layer network communications in a wireless communication environment. Its main use is to enable access to the Internet (HTTP) from a mobile phone, mobile device, or PDA.

Q. What is WML?

Wireless Markup Language (WML), based on XML, is a markup language intended for devices that implement the Wireless Application Protocol (WAP) specification, such as mobile phones, and preceded the use of other markup languages now used with WAP, such as XHTML and even standard HTML.

Q. Is there any software to install for the WAP application?

There is no software to install, simple log onto your EZ Money Manager web site and select EZ Mobile. This will take you to the EZ Mobile enrollment web site. Just follow the directions through the enrollment process and upon completion you will be ready to begin using Mobile Banking.

Q. How do I install the downloadable application?

  • Your phone will receive a text message from the credit union. View or open the message.
  • Select the URL link in the text message to go to the Mobile Browser screen. This is typically done by selecting a command on your phone's menu, such as "Connect" or "Go To."
  • If your phone is supported, a link appears at the bottom. Click this link to download the application.
  • After launching the application for the first time, you may be asked to give permission to access the data network.

Q. How do I optimize my mobile web experience?

Ensure your phone's browser has cookies enabled. In addition, enable stylesheets for the best viewing experience.

Q. What functions can I perform with EZ Mobile?

All modes allow you to view account balances and recent activity, and to transfer funds. Mobile browser and downloadable applications also have transaction search functions and a location finder for CO-OP Network ATMs and Shared Branch locations.

Q. Can I use more than one access mode on my phone?

Yes, you can use any combination of modes from the same phone. You will need to activate each option separately on your phone prior to use.

Q. Can I use the service on more than one phone?

Yes. Visit the enrollment website to add (and then activate) another phone.

Q. I enrolled my phone number but did not receive a text message. What should I do?

You should receive a text message within a few minutes after enrolling. However, sometimes mobile carriers experience delays that slow down text message delivery. While waiting, make sure your phone has a wireless signal and is enabled for text messaging. In addition, be sure you entered the correct phone number on the enrollment site.

Q. I received an activation code but never used it. What do I do now?

Activation codes expire after 24 hours. If you need a new one, return to the EZ Mobile enrollment site, click on ‘Manage Devices’, and request a new activation code for the phone on the EZ Mobile Center screen.

Q. I activated EZ Mobile on my phone's browser. Why am I being asked to activate again?

At the time of activation, a "cookie" is stored on your phone's browser which allows the EZ Mobile system to remember that you activated. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled.

Most phones allow you to save bookmarks so you do not have to type the address each time. Instructions for saving bookmarks should be provided in the manual that came with your mobile phone.

Q. What happens if I get a new phone or change phone numbers?

If you get a new phone or change phone numbers, return to the EZ Mobile enrollment site on your PC and update your device on the EZ Mobile Center screen. You will actually be removing your phone and re-enrolling your new phone or phone number information.

Q. What if my device is lost or stolen?

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop all wireless service. Additionally, re-visit the EZ Mobile enrollment site and disable or remove your phone.

Q. How secure is EZ Mobile?

EZ Mobile is just as secure as Online Banking. It uses all the same security features, such as password security and Multifactor Authentication. Additionally, Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Finally, all data that passes between the mobile device and the wireless gateway is encrypted using the Secure Socket Layer (SSL).

Q. How can I format the dollar amount when transferring funds?

When you enter the dollar amount, only enter a numeric amount (e.g., 195 or 195.50); do not add a dollar sign.